International Emergency Nursing
Volume 17, Issue 4 , Pages 226-232 , October 2009

Working with Manchester triage – Job satisfaction in nursing

  • Susanne Forsgren, BSc (RN)

      Affiliations

    • Department of Nursing, Health and Culture, University West, Trollhättan, Sweden
    • ,
  • Berit Forsman, BSc (RN)

      Affiliations

    • Department of Nursing, Health and Culture, University West, Trollhättan, Sweden
    • ,
  • Eric D. Carlström, PhD, MA, RN (Senior Lecturer)

      Affiliations

    • Health Management, Policy and Economics, Department of Nursing, Health and Culture, University West, SE-461 86 Trollhättan, Sweden
    • Corresponding Author InformationCorresponding author. Tel.: +46 702738126; fax: +46 520223099.

Received 13 December 2008 ,Revised 22 March 2009 ,Accepted 23 March 2009.

References 

  1. Antonovsky A. Unraveling the Mystery of Health – How People Manage Stress and Stay Well. San Francisco: Jossey-Bass Publishers; 1987;
  2. Atack A, Rankin J, Then K. Effectiveness of a 6-week online course in the canadian triage and acuity scale for emergency nurses. Journal of Emergency Nursing. 2005;31:436–441
  3. Australian College for Emergency Medicine Policy Document . Emergency Medicine. 2002;14:335–336
  4. Brace N, Kemp R, Snelgar R. SPSS for Psychologists. New York: Palgrave Macmillan; 2006;
  5. Brown LC. A theory of the process of creating power in relationships. Nursing Administration Quarterly. 2002;26:15–33
  6. Burr G, Fry M. Review of the triage literature; past, present, future?. Australian Emergency Nursing Journal. 2002;5:33–38
  7. Chung J. An exploration of accident and emergency nurse experiences of triage decision making in Hong Kong. Accident and Emergency Nursing. 2005;13:206–213
  8. Cole F, Kleinpell R. Expanding acute care nurse practitioner practice: focus on emergency department practice. Journal of the American Academy of Nurse Practitioners. 2006;18:187–189
  9. Cone KJ, Murray R. Characteristics, insights, decision making, and preparations of ED triage nurses. Journal of Emergency Nursing. 2002;28:401–406
  10. Considine J, Hood K. A study of the effects of the appointment of a clinical nurse educator in one victorian emergency department. Accident and Emergency Nursing. 2000;8:71–78
  11. Considine J, LeVasseur S, Villanueva E. The Australian triage scale: examining emergency department nurses performance using computer and paper scenarios. Annals of Emergency Medicine. 2004;44:516–523
  12. Cooke MW, Jinks S. Does the Manchester triage system detect the critically ill?. Journal of Accident and Emergency Medicine. 1999;16:179–181
  13. Cooper RJ, Schrieger DL, Flaherty HL, Lin EJ, Hubbell KA. Effect of vital signs on triage decisions. Annals of Emergency Medicine. 2002;39:223–232
  14. Fernandes CMB, Tanabe P, Gilboy N, Johnson LA, McNair RS, Rosenau AM, et al. Five-level triage: a report from the ACEP/ENA five-level triage task force. Journal of Emergency Nursing. 2005;31:339–350
  15. Fry M, Stainton C. An educational framework for triage nursing based on gatekeeping, timekeeping and decision-making processes. Accident and Emergency Nursing. 2005;13:214–219
  16. Gilboy, N., Tanabe, P., Travers, D., Rosenau, A., Eitel, D., 2005. Emergency Severity Index, version 4: Implementation Handbook. Rockville: Agency for Healthcare Research and Quality <http://www.ahrq.gov/research/esi/> (accessed 15.11.07).
  17. Graneheim UH, Lundman B. Qualitative content analysis in nursing research: concepts, procedures and measures to achieve trustworthiness. Nurse Education Today. 2003;24:105–112
  18. Grossman VGA. Quick Reference to Triage. Philadelphia: Lippincott Williams & Wilkins; 2003;
  19. Göransson K, Ehrenberg A, Ehnfors M. Triage in emergency departments: national survey. Journal of Clinical Nursing. 2005;14:1067–1074
  20. Göransson KE, Ehrenberg A, Marklund B, Ehnfors M. Emergency department triage: is there a link between nurses’ personal characteristics and accuracy in triage decisions?. Accident and Emergency Nursing. 2006;14:83–88
  21. Hamilton S. Clinical decision making: thinking outside the box. Emergency Nurse. 2004;12:18–21
  22. Hjelm NM. Benefits and drawbacks of telemedicine. Journal of Telemedicine and Telecare. 2005;11:60–70
  23. Karasek R, Theorell T. Healthy Work: Stress, Productivity and the Reconstruction of Working Life. New York: Basic Books; 1990;
  24. Kauffman G, Kauffman A. Psykologi i organisation och ledning. Lund: Studentlitteratur; 1998;
  25. McGrath A, Reid N, Boore J. Occupational stress in nursing. International Journal of Nursing Studies. 2003;40:555–565
  26. McKinley RK, Manku-Scott T, Hastings AM. Reliability and validity of a new measure of patient satisfaction with out-of-hours primary medical care in the United Kingdom: development of a patient questionnaire. British Medical Journal. 1997;314:193–198
  27. Mackway-Jones K, Marsden J, Windle J. Emergency Triage – Manchester Triage Group. London: BMJ Publishing Group; 1997;
  28. Mullins LJ. Management and Organisational Behaviour. Edinburgh: Financial Times Pittman Publishing imprint; 2002;
  29. Murray M, Bullard M, Grafstein E. Revisions to the Canadian emergency department triage and acuity scale implementation guidelines. Canadian Journal of Emergency Medicine. 2004;6:421–427
  30. Olofsson, P., Gellerstedt, M., Carlström, E., 2009. Manchester triage in Sweden – interrater reliability and accuracy. International Emergency Nursing, in press.
  31. Palmqvist I, Lindell G. Emergency departments in Sweden today and in the future. Vård i Norden. 2000;20:28–31
  32. Ritchie J, Aldridge Crafter N, Little A. Triage research in Australia: guiding education. Australian Emergency Nursing Journal. 2002;5:37–41
  33. Sandberg J, Targama A. Ledning och förståelse: ett kompetensperspektiv på organisationer. Lund: Studentlitteratur; 1998;
  34. Spector P. Job Satisfaction. Thousand Oaks: SAGE Publication Inc.; 1997;
  35. Stuhlmiller C, Tolchard B, Lyndall T, Crespigny C, Kaluncy R, King D. Increasing confidence of emergency department staff in responding to mental health issues: an educational initiative. Australian Emergency Nursing Journal. 2004;7:9–17
  36. Tak-Ying Shiu A. The significance of sense of coherence for the perceptions of task characteristics and stress during interruptions amongst a sample of public health nurses in Hong Kong: Implications for nursing management. Public Health Nursing. 2007;15:273–280
  37. Tippins E. How emergency department nurses identify and respond to critical illness. Emergency Nurse. 2005;13:24–33
  38. Travers D, Waller A, Bowling M, Flowers D, Tintinally J. Five-level triage system more effective than three-level in tertiary emergency department. Journal of Emergency Nursing. 2002;28:395–400
  39. Trost J. Enkätboken. Lund: Studentlitteratur; 2001;
  40. Versloot SM, Liutde J. The agreement of the Manchester triage system and the emergency severity index in terms of agreement: a comparison. Academic Emergency Medicine: Official Journal of the Society for Academic Emergency Medicine. 2007;14:57–58
  41. Widfeldt N, Örtenwall P. Triage – metod för bästa möjliga omhändertagande på akutmottagningen. Läkartidningen. 2005;102:2752

PII: S1755-599X(09)00026-3

doi: 10.1016/j.ienj.2009.03.008

International Emergency Nursing
Volume 17, Issue 4 , Pages 226-232 , October 2009

Article Tools